Growth is exciting, but it doesn’t happen on its own. The infrastructure of systems and processes you build is the foundation your growth needs to be sustainable. Without it, your scale-up is doomed for mistakes that will cost its future.
Delivering Digital Transformation is one thing. Doing it when your entire organisation is remote is something completely different. Now, Employee Experience needs to be as much of the focus as Customer Experience. And, in fact, employee pain points can lead to valuable data insights into how you can improve your whole business.
It’s not just boom times when we see rapid growth in companies. Covid-19 is affecting many businesses negatively. Surprisingly, however, some companies are needing to scale faster than ever, and they must be aware of the breaking points. Evernote co-founder Phil Libin, said one of the best pieces of actionable advice he received is that …